Terms & Conditions

Effective Date: 01-04-2026

1. Introduction

Welcome to Office Glider (“we,” “our,” “us”). These Terms and Conditions govern your access to and use of our shuttle booking application (“App”). By accessing or using the App, you agree to comply with these terms. If you do not agree, please refrain from using our services. These terms form a legally binding agreement between you and Pravaah Technologies.

2. Definitions

• User: Any individual who accesses or uses the App to book shuttle services.
• Driver: Individuals authorized to provide shuttle transportation services through our platform.
• Service: The shuttle booking, transportation, and related functionalities provided via the App.
• Account: Personal account created by Users or Drivers within the App.
• Fare: Amount payable for a completed ride.

3. Eligibility

• Be at least 18 years old.
• Register using accurate and complete personal information.
• Have a valid payment method linked to your account (for Users).
• Accept full responsibility for any activity under your account.
• Comply with all applicable local laws and regulations related to transportation services.
• Not have been previously suspended or removed from our platform for violations.

4. Account Registration and Security

• Users and Drivers must create an account with valid and up-to-date information.
• You are responsible for maintaining the confidentiality of your login credentials.
• Sharing account credentials with others is strictly prohibited.
• We reserve the right to suspend or terminate accounts involved in fraudulent, illegal, or unauthorized activities.
• Notify us immediately of any unauthorized access or suspected security breaches.

5. Use of Services

• The App is intended solely for booking shuttle rides and related transportation services.
• Users must not use the App for unlawful, fraudulent, or abusive activities.
• Drivers must provide safe, timely, and professional transportation services.
• Users and Drivers must comply with all policies and guidelines set forth by us.
• We reserve the right to refuse service or cancel bookings for any reason, including safety concerns.
• Misuse or inappropriate behavior may result in suspension or termination of your account.
• Service availability may vary depending on location, route demand, operational constraints, or vehicle availability. Office Glider does not guarantee ride availability at all times.

6. Payments, Fees, and Charges

• Users must pay the applicable fare for each ride as displayed on the App.
• Payments are processed securely through third-party payment providers.
• Fares may vary based on distance, time, demand, and promotions.
• Additional charges may apply for cancellations, waiting time, extra stops, or damages.
• Completed trip fares are generally non-refundable unless approved by support.
• Drivers receive earnings per our payment schedule, subject to applicable service fees.
• We reserve the right to modify fares, fees, and payment terms at any time.

7. Cancellations and Refunds

• Users may cancel a ride request, but a cancellation fee may apply if the cancellation occurs after a Driver has been assigned.
• Drivers who frequently cancel rides without valid reasons may face penalties or account suspension.
• Refunds and cancellations are governed by the Office Glider Refund Policy available on our website.
• Users may contact customer support for dispute resolution.

8. User Responsibilities

• Provide accurate pickup and drop-off locations.
• Be present at the pickup location on time.
• Treat Drivers with respect; refrain from abusive, disruptive, or unlawful behavior.
• Ensure the safety of personal belongings during the ride (Office Glider is not responsible for lost or misplaced personal belongings during rides. However, we will attempt to assist users in contacting drivers if items are reported lost.).
• Follow all transportation laws and App policies.

9. Driver Responsibilities

• Maintain a valid driver’s license, insurance, and vehicle documentation as required by law.
• Keep vehicles in safe and roadworthy condition.
• Provide professional, courteous, and safe transportation services.
• Adhere to traffic laws and drive responsibly.
• Accept ride requests in good faith and avoid discrimination.
• Use the App only for ride assignments and not for personal gain outside the platform.

10. Intellectual Property

• The App, including all content, trademarks, logos, and software, is owned by or licensed to us.
• Users and Drivers may not copy, modify, distribute, or use any content without explicit permission.
• Unauthorized use of our intellectual property may result in legal action.

11. Limitation of Liability

• We act as a technology platform and do not directly provide transportation services.
• We are not liable for accidents, delays, service disruptions, injuries, or damages.
• Service availability is not guaranteed at all times; temporary suspensions may occur for maintenance or emergencies.
• Users and Drivers agree to indemnify and hold us harmless from any claims or disputes arising from their use of the App.

12. Termination of Services

• We may suspend or terminate accounts that violate these terms.
• Users may request account deletion after settling outstanding balances.
• Drivers failing to comply with policies or service standards may be permanently removed.

13. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect user data. By using the App, you consent to our data practices as outlined in the Privacy Policy.

14. Dispute Resolution

• Disputes between Users and Drivers should first be addressed through customer support.
• If unresolved, disputes may be subject to arbitration or mediation per local laws.
• Legal actions must be filed in the jurisdiction specified in these terms.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

16. Updates to Terms and Conditions

• We may modify these Terms and Conditions from time to time.
• Users will be notified of significant changes via email or in-app notifications.
• Continued use of the App after updates constitutes acceptance of the revised terms.

17. Platform Role

Office Glider operates as a technology platform that connects commuters with shuttle transportation providers. We do not directly provide transportation services and are not responsible for the actions of drivers or passengers using the platform. Drivers operate as independent service providers.

18. Service Disclaimer

• Office Glider provides its services on a “best effort” basis. While we strive to ensure reliable and uninterrupted service, we do not guarantee continuous availability of the platform, vehicles, routes, or drivers at all times.
• Service interruptions may occur due to technical issues, vehicle availability, weather conditions, traffic, government restrictions, or other circumstances beyond our control.
• Office Glider shall not be held liable for any losses, delays, missed appointments, or damages arising from such interruptions or service limitations.

19. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Pravaah Technologies
Email: pravaahtechnologies@gmail.com
Phone: 8233884104