Cancellation & Refund Policy

Effective Date: 01-04-2026

1. Trip Cancellation by Passenger

Passengers may cancel their booked ride through the mobile application or by contacting the support team.

a) Cancellation Time & Refund Eligibility

Eligible refunds will be processed as per the Refund Processing clause below.

2. Monthly Pass Cancellation

• If cancelled within 24 hours of purchase and before the first ride, a full refund will be issued.
• If the pass has been partially used, refunds will be calculated on a pro-rata basis after deducting the value of rides already consumed.
• If cancelled after 7 days of activation, no refund will be applicable.

3. Operator or Service Cancellation

If a ride is cancelled due to reasons attributable to Office Glider, including but not limited to:

• Bus breakdown
• Driver unavailability
• Operational issues
• Insufficient bookings

Passengers will receive:

• Full refund, or
• Option to reschedule to another available trip.

4. No-Show Policy

If a passenger fails to board the bus at the designated pickup point and time, it will be considered a No-Show, and no refund will be issued.

5. Delays

Minor delays caused by traffic, weather conditions, road conditions, or other operational factors will not qualify for refunds. However, our service team will try to assist passengers with alternative arrangements where possible.

6. Refund Processing

• Eligible refunds will be processed within 5–7 business days.
• Refunds will be issued through the original payment method.
• Processing time may vary depending on the payment gateway or bank.
• In some cases, refunds may be issued as wallet credit within the app depending on the nature of the transaction.

7. Exceptional Circumstances

Refunds outside the above conditions may be granted at the sole discretion of the support team in case of verified emergencies or operational issues.

8. Policy Updates

Office Glider reserves the right to modify this Cancellation & Refund Policy at any time. Updated versions will be published on the website or application.

9. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Pravaah Technologies
Email: pravaahtechnologies@gmail.com
Phone: 8233884104